Welcome to Artisan Leather Wear. By accessing or using our website, you agree to be bound by the following Terms and Conditions. Please read them carefully before using our services.

1. General

These Terms and Conditions govern your use of the Artisan Leather Wear website and any purchases made through it. By using this website, you confirm that you are at least 18 years old or accessing the site under the supervision of a parent or legal guardian.

We reserve the right to update or modify these Terms at any time without prior notice. Continued use of the website after changes constitutes acceptance of the revised Terms.

2. Products & Descriptions

We make every effort to display product details, descriptions, and images as accurately as possible. However, slight variations in color, texture, or appearance may occur due to lighting, screen settings, or natural leather characteristics.

All products are subject to availability. We reserve the right to discontinue or modify products without notice.

3. Pricing and Payments

  • All prices are listed in USD unless otherwise stated.
  • Prices and product availability may change without prior notice.
  • Full payment is required before production begins.
  • Payment is processed through secure third-party payment providers. Artisan Leather Wear does not store or process your payment card information directly.
  • Depending on the product type, certain orders may require payment through a secure payment link provided by our customer support team.
  • If a pricing or technical error occurs, we reserve the right to cancel or refuse any order placed at an incorrect price. If payment has already been received, a full refund will be issued.

In case of pricing errors, we reserve the right to cancel or refuse orders placed at an incorrect price.

4. Orders and Acceptance

An order confirmation email confirms that we have received your order request but does not constitute acceptance of your order.

Production begins only after payment has been successfully received and verified.

We reserve the right to refuse, cancel, or limit any order for reasons including, but not limited to:

  • Suspected fraud or unauthorized transactions.
  • Incorrect pricing or product information.
  • Product unavailability.
  • Incomplete or inaccurate customer information.

5. Shipping and Delivery

Shipping and delivery are governed by our Shipping & Delivery Policy.

  • All products are manufactured and dispatched from our production facility in Karachi, Pakistan.
  • Production times vary depending on the product ordered.
  • Delivery estimates are provided for convenience only and are not guaranteed.
  • Artisan Leather Wear is not responsible for delays caused by customs authorities, courier services, severe weather, or circumstances beyond our reasonable control.
  • We work with trusted logistics partners who select the most suitable courier for each destination.
  • We strive to prepay applicable customs duties whenever possible. However, customers may occasionally be required to pay customs duties, taxes, VAT, or other import charges imposed by their local authorities.

6. Returns and Exchanges

Returns, refunds, and exchanges are governed by our Return & Refund Policy.

In summary:

  • Eligible non-custom products may be returned or exchanged within 30 days of delivery, subject to our return conditions.
  • Sale items, gift cards, personalized products, and custom-made or made-to-measure products are not eligible for returns, refunds, or exchanges except where required by law or if the item is incorrect, damaged, or defective upon delivery.
  • Customers must obtain return authorization before sending any item back.
  • Returns that do not comply with our Return Policy may be refused.

7. Custom Orders

By submitting measurements and approving a custom order, you confirm that all measurements and customization details provided are accurate.

Custom-made products are manufactured specifically for you and cannot be modified, cancelled, or refunded once production has begun.

We may share photographs of your completed custom product before dispatch for approval of the design and craftsmanship.

8.Intellectual Property

All content on this website, including logos, images, text, designs, and graphics, is the property of Artisan Leather Wear and is protected by intellectual property laws.

You may not copy, reproduce, distribute, or use any content without prior written permission.

9. User Conduct

You agree not to:

  • Use the website for unlawful purposes

  • Attempt to gain unauthorized access to our systems

  • Submit false or misleading information

  • Disrupt or interfere with website security or performance

Violation of these terms may result in termination of access.

10. Limitation of Liability

Artisan Leather Wear shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

Our total liability, if any, shall not exceed the amount paid for the purchased product.

11. Warranty Disclaimer

All products are provided “as is” and “as available.” We do not provide warranties beyond what is explicitly stated, except as required by applicable law.

12. Privacy

Your use of the website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

13. Governing Law

These Terms and Conditions shall be governed and interpreted in accordance with the laws of UAE, without regard to conflict of law principles.

14. Contact Information

For any questions regarding these Terms and Conditions, please contact us at:

Email: [email protected]

Last Updated: July 2, 2026