General

Return Window

We want you to be completely satisfied with your purchase. Eligible non-custom items may be returned or exchanged within 30 days of delivery, subject to the conditions outlined below. Please note that custom-made, personalized, and made-to-measure products are not eligible for returns, refunds, or exchanges except as described in the Custom Orders section below.

Once we receive and inspect your return (typically within 72 hours), approved exchanges will be processed according to our standard production and shipping timelines.

Refunds will be issued to the original payment method within 10 business days after your return has been approved. Depending on your payment provider, it may take up to an additional 10 business days for the refund to appear in your account. You’ll receive an email confirmation when your return is completed.

Start Your Return

To initiate a return, please email [email protected] within 30 days of receiving your order. Please include your order number and the reason for your return.

Return Exclusions and Condition Criteria

  • Personalized or customized products cannot be returned or exchanged.
  • All sale items are final sale and are not eligible for returns, refunds, or exchanges.
  • All ordered and complimentary items must be returned in unused, unwrinkled, undamaged, and resellable condition along with the packing slip.
  • Gift cards are final sale and cannot be returned or exchanged.
  • Returned items showing signs of wear, odors, stains, alterations, pet hair, smoke, or other damage may be rejected or subject to a partial refund.
  • We reserve the right to refuse returns or refunds that do not meet these criteria.
  • If you receive an incorrect, damaged, or defective item, please notify us within 2 business days of delivery by emailing [email protected] with your order number and clear photographs.

Return Shipping

Customers are responsible for the cost of returning eligible items. Original shipping charges, customs duties, and taxes are non-refundable unless the return is due to our error or a defective product. For complete return instructions, please visit our Return Instructions page.

Unauthorized Returns

Items returned without prior authorization may be refused or returned to the sender at the customer’s expense.

Refused or Undeliverable Shipments

Refusing delivery without prior authorization may result in return shipping charges, customs charges, and other fees being deducted from the refund.

Custom Orders

By submitting your measurements and confirming your order, you acknowledge that the measurements provided are accurate and understand that your jacket will be manufactured specifically to those specifications.

Returns & Refunds

  • Custom-made, personalized, and made-to-measure jackets are crafted specifically for you based on your selected design, materials, and measurements. For this reason, custom orders are not eligible for returns, refunds, or exchanges, except where the item is incorrect, damaged, or defective upon delivery.
  • Please ensure all measurements and customization details are accurate before placing your order. Once production has begun, your order cannot be modified, cancelled, or refunded.
  • If you receive an incorrect or defective custom item, please contact [email protected] within 2 business days of delivery with your order number and clear photographs so we can review and resolve the issue.

Our Approach to Mutual Success

Crafting custom (bespoke) jackets demands careful attention to detail to ensure your complete satisfaction. We strive to address potential concerns through our quality assurance process.

  • Design & Quality: Before dispatching your order, we may share photographs of your completed jacket for your approval. This allows you to review the design, material, and stitching before shipment.

Refund Deductions

Refunds are issued for the purchase price of eligible items only. Original shipping charges are non-refundable unless the return results from our error or a defective product.

Cancellation Policies

Cancellations

  • Orders may be cancelled within 48 hours of placement, provided production has not commenced. Cancellation requests can be submitted here.
  • Once production has begun, cancellation requests cannot be accommodated.
  • Once an order has been dispatched or is under customs clearance, cancellation is no longer possible. In this scenario, accepting the parcel and arranging its return will be the only option.
  • If our Customer Support Team has promised delivery on your requested timeline, the order qualifies as a time-sensitive order. Due to the expedited production process required, these orders cannot be cancelled once they have been placed.

Order Acceptance & Payment

  • Our website prices and product availability may change without prior notice.
  • Errors will be corrected when discovered.
  • Although we make every effort to ensure pricing accuracy, occasional errors may occur. If a product’s correct price is lower than the advertised price, we will refund the difference. If the correct price is higher, we may contact you for instructions or cancel your order and notify you accordingly. We are not obligated to fulfill orders placed at an incorrect price.
  • We reserve the right to refuse service to anyone, at any time, and for any lawful reason.

Contact Us

For any questions regarding returns or exchanges, please contact us:

Email: [email protected]

Last Updated: July 2, 2026