Shipping and Delivery Policy

Shipping & Delivery Policy

Free Worldwide Shipping

We are pleased to offer free worldwide shipping on all orders. No minimum purchase is required.

We currently ship to most countries worldwide. If we are unable to ship to your location due to courier restrictions or international regulations, we will notify you before processing your order.

Manufacturing & Dispatch

Every Artisan Leather Wear jacket is handcrafted to order.

All products are manufactured and dispatched directly from our production facility in Karachi, Pakistan, where our skilled artisans carefully craft each piece before shipment.

Production Timeline

Production begins after full payment has been successfully received and verified.

Shipping Time

Once your order has been dispatched, delivery typically takes 3–7 business days, depending on your destination and customs processing.

Please note that delivery estimates are not guaranteed and may vary due to customs clearance, holidays, severe weather, or other circumstances beyond our control.

Courier Partners

To ensure reliable worldwide delivery, we work with trusted logistics partners who select the most appropriate international courier for your destination. Depending on your location, your order may be delivered by carriers such as DHL, FedEx, UPS, Aramex, or other reputable international courier services.

The courier is selected based on destination, service availability, transit time, and delivery performance to provide the most efficient shipping experience.

Tracking

Once your order has been dispatched, you will receive an email containing your tracking number.

Please allow up to 24 hours for tracking information to become active.

Customs Duties & Taxes

We strive to prepay applicable customs duties and import charges whenever possible to provide a smoother delivery experience.

However, customs policies vary by country, and in some cases local customs authorities or the courier may require the recipient to pay duties, taxes, VAT, or other import-related fees before delivery. These charges are beyond our control.

If customs duties or taxes are unexpectedly requested upon delivery, please contact our customer support team before making payment whenever possible. If immediate payment is required to receive your parcel, please retain your payment receipt and contact us afterward. We will review the charges and, where applicable, reimburse eligible customs duties at our discretion.

Please note that customs clearance procedures may occasionally delay delivery. Artisan Leather Wear is not responsible for delays caused by customs authorities.

Incorrect Shipping Address

Please ensure your shipping address is complete and accurate before placing your order.

Once production has begun, shipping address changes may not be possible.

If an incorrect or incomplete shipping address results in a failed delivery, additional shipping charges may apply for reshipment.

Delivery Issues

If your tracking information indicates that your parcel has been delivered but you have not received it, please contact both the courier and our customer support team within 5 business days.

Claims submitted after this period may not be accepted by the courier.

Refused Deliveries

If a shipment is refused without prior authorization, return shipping charges, customs fees, and any additional carrier charges may be deducted from any eligible refund.

Lost or Damaged Shipments

If your order is lost in transit or arrives damaged, please contact us within 5 business days of the delivery date (or expected delivery date for lost shipments) with your order number and clear photographs (if applicable).

Once the carrier completes its investigation, we will work with you to provide an appropriate resolution, which may include a replacement or another suitable remedy.

Order Confirmation

After your payment has been successfully processed, you will receive an order confirmation email.

If you do not receive your confirmation email within a reasonable time, please contact our customer support team.

Multiple Orders

Multiple orders shipping to the same address may be combined into a single shipment unless you request otherwise.

Return Address

Returns require prior authorization. Once your return request has been approved, we will provide the appropriate return instructions and return address via email. Please do not send any items back without receiving return authorization.

Contact Us

If you have any questions regarding shipping or delivery, please contact us.

Email: [email protected]

Last Updated: July 2, 2026